Showing posts with label Tuesday. Show all posts
Showing posts with label Tuesday. Show all posts

Tuesday, June 23, 2009

Airports


Airports fascinate me. They have much in common with Disneyland. Crowds, lines, food, shopping, visual and sensory bombardment of all sorts, at prices which make your head spin.

Disneyland was fun when I was a kid, in part due to lack of concern and responsibility around calories and costs. Airports were also fun, I felt pampered and awestruck by the experience of flight. The magic of flight still captivates me but the sense of being catered to is long since gone. A very strange mix of anxiety, thrill, frustration, and amusement overtake me at the airport. There may be a plan in place but the sense of adventure comes from what is unpredictable.

In typical "third place" fashion I immerse myself in daydreams and people watching. Usually I keep a close tab on time, but when I'm alone there have been instances where I've had to make a mad dash because I lost track of different time zones. Every type of behavior can be witnessed by fellow travelers at the airport.

Minnesotan's are great to watch arrive at the airport in February. We arrive at the airport when it is 20 below outside already dressed for the beach. You may see us sneaking the down coat into the suitcase or it will come on the plane to second as a pillow or feet warmer. (On my cousin's most recent flight she found a frozen banana on the floor next to her feet!) Shoe choices provide a similar amusement, especially at airports. The reality is, unless you are in a wheelchair you must walk, or run and sometimes for quite long distances. Apparently this does not occur to many airport travelers based upon their footwear choices. The full spectrum of outfits are also on view, with regional variations, you see everything from business suits to beachwear and pajamas. This gets even more interesting or embarrassing when people make their way through security. To see people publicly disrobe is already odd. In this context it seems like a scene from a police station. Once again the pragmatist, I wonder at the belts, buckles and assortment of things that come out of peoples pockets, did they not know they were going to the airport?

Baggage has become complicated in recent years. Now there is a charge per bag, so this has shifted what constitutes a "carry on" item. I only flew a few times as a child, now many families fly with children of all ages which translates to strollers, car seats, baby bags, etc. I used to feel a great sense of luxury on an airplane, now it has the ambiance of a bus station. The stewardess (today's flight attendant, once upon a time was very solicitous, handing out airplane "wings" introducing kids to the pilot, passing out pillows and blankets and making small talk. Today they are the enforcers, "seat up, table up", mumbling "watch your hands" when they slam past with the food cart. Packing the plane is a science, I've heard people discuss the simulation studies conducted to figure out the most efficient method of loading people. Whatever the results of the studies, we human cargo are not easy to transport.

I have never flown first class, nor have I purchased a new car. In my reverse snobbery, I scrutinize the 1st class passengers as I make my way past. I experience seat envy and mean thoughts such as "why are those two little kid bodies in 1st class?" Then, looking at the passenger behind them seated next to the children's mother I feel smug, "nah, nah, you may be in first class but you still came up with the short end of the stick." Yes it is a roll of the dice when it comes to seat assignments, it isn't just a question of who is seated in your row, but who is in front or in back of you, or even in your generally vicinity if their behaviors are really disruptive. The parent kid dynamic is painful. Children have all the power and everyone knows it. There is no possibility of immediate consequences, so parents and all other passengers just pray that the stars have aligned and babies will fall asleep, siblings will be separated and that children and their parents woke up on the right side of the bed. The question of aisle seat or window seat is another thing to ponder, if a person is very confident of their lack of need for a restroom during a flight it is likely they will want and perhaps be able to choose a window seat. If , however, the person at the window seat is 8 months pregnant, as was the case on my last flight, expect to get up and down several times as the one in the adjacent aisle seat. I actually don't mind this because for the most part I welcome the chance to stand up and stretch the legs and since I cannot sleep on planes I'd much rather be the one asked to stand than the one climbing past a sleeping passenger. I marvel at how long some people's legs are and I find the whole sharing of armrests to be problematic, but overall once settled in I welcome the guilt free opportunity to read.

Despite flying in and out of many big cities, I have never been aware of being on a plane with a celebrity. Some of the most revealing conversations occur during the course of a 2 hour flight. Yesterday I heard the filmmaker Mr. Klein describe his flight sitting next to Malcolm X and the opportunity it created for his access to Cashis Clay. So, you never know. If, like myself, you enjoy and seek out serendipity then the unpredictable aspects of airport travel can be seen as a positive side of the adventure. In truth when all goes smoothly on trips the stories are not nearly as memorable or noteworthy. If you allow yourself let go for the ride, it can be fun to be temporarily knocked our of your usual orbit. These experiences, even the trying ones, allow us to reenter our normal orbits with fresh eyes and a new appreciation.

Disneyland is no longer my idea of fun, but despite two delayed flights that got me home late last Monday, I'm already eager for my next visit to the airport.

Monday, May 4, 2009

Pet Peeves

To avert boredom, yours and mine, I'll change the subject a tad today. My main goal for this blog is to generate interest, discussion and awareness about the role the "third place" plays in our lives. As an amateur social scientist, one of my life long passions has been to observe and study people, I won't feign objectivity, I see and record things based upon my own hodge podge lens on the world. My neighborhood is my habitat, generally speaking it is easier for me to decode what is going on at "face value" when I don't have to translate into my native tongue. I don't just mean literal language here, I'm referring to all the filters and guards we put up to try to understand one another across cultures (ie. gender, age, race, economics, politics, religion).

As mentioned in my last blog about the "state of the pub", cultures are in a constant state of change. Our physical world or sense of place shifts beneath our feet and many of us yearn for a certain balance of familiarity without total predictability. We want smells, tastes, sights and sounds from our good associations and memories from our pasts. The continuity makes us feel "at home". Embedded in our "third places" are all sorts of values which are imprinted on us early on, some of them are too obvious to state, others are more subtle and difficult to identify. Some are so intertwined we cannot tease them apart from one another without destroying the ambiance, mood, atmosphere.

What am I talking about? I'll see if I can describe it through some examples. What sorts of things make me comfortable in a "third place"? A clean bathroom with supplies in place! Creative bathrooms show personality, which I love, but are an extra. Also, I hate the hand dryers that break your eardrums, make your skin warp in freakish ways and never dry your hands in time. As a result you wipe your hands on your pants or grab the door with wet hands (nice). Yes, acoustics are important to me. Background music is fine, but not so I have to scream or use hand signals to talk with someone. One should be able to sit at a table and have a private conversation, that works on multiple levels, again proper acoustics, but also cell phone management. I'm talking about manners, and my cultural, undoubtedly antiquated, sensibilities. Similarly, I have children and they are unruly, on occasion I break down and take them out to dinner with me, but I try to keep in mind that others sometimes choose a quiet intimate restaurant to remember what it was like BK -before kids. What else. Thankfully wait staff have caught on to the reality that single people, in particular woman, are comfortable and happy to be dining alone so we too want a window seat. This is what good customer service looks like in my "third places": eye contact, a smile, audible, helpful(ie. knowledge of the service being provided, good at reading social cues).

My pet peeves reveal my stripes as they say, my cultural predilection for order, cleanliness, privacy, boundaries. The reason I haven't chosen to critique what I don't like about particular businesses is that I generally am ready and willing to forgive an oversight or problem if I sense goodwill. After all, I have great admiration for small business enterprise and know from first hand experience that it ain't easy being on the other side of the operation sometimes. I also find that I am much more open and tolerant and shift my expectations when I am not on my own turf such as when I travel to another country.